Customer Relations Coordinator

Based in Sheffield, South Yorkshire, United Kingdom

Company overview

ANSYS, Inc., founded in 1970, develops and globally markets engineering simulation software and technologies widely used by engineers and designers across a broad spectrum of industries. The Company focuses on the development of open and flexible solutions that enable users to analyse designs directly on the desktop, providing a common platform for fast, efficient and cost-conscious product development, from design concept to final-stage testing and validation. The Company and its global network of channel partners provide sales, support and training for customers. Headquartered in Canonsburg, Pennsylvania, U.S.A., with more than 40 strategic sales locations throughout the world, ANSYS, Inc. and its subsidiaries employ approximately 1,400 people and distribute ANSYS products through a network of channel partners in over 40 countries. Visit www.ansys.com for more information. ANSYS acquired Fluent Inc. in May 2006 and Fluent is now a wholly-owned subsidiary of ANSYS, Inc.

Description

Fluent Europe Ltd, a wholly owned subsidiary of ANSYS Inc., is located in Sheffield.  We are currently looking to recruit a Customer Relations Coordinator.  In this role you will:

• Customer Service - Act as liaison to ANSYS, Inc. Channel Partners and sales offices by providing quality customer service and support, and resolving customer issues.
• Order Processing - Process software license orders, stock orders and verify license agreements in accordance with ANSYS, Inc. policies and procedures.
• License Key Generation - Generate timely, accurate license keys and deliver them to the sales channel and/or customers.
• Billing - Produce timely and accurate invoicing of Channel Partner and customer software license fees. Reconcile monthly invoice summaries through monitoring of past-due and pre-payment amounts to ensure timely resolution of unpaid amounts.
• Team Work and Workflow Improvement - Proactively seek ways to improve workflow, including identification of better ways to provide value-added customer service.
• Other Projects - Participate in department projects e.g. developing rollout plans for product delivery etc.  Other job related duties that may be assigned by managemen

Minimum Requirements

• Qualification in Business Admin/Accounting or equivalent experience in a billing, order processing, or customer service environment.
• Excellent customer services skills and orientation. Previous experience with servicing global customers highly preferred.
• Good analytical skills required. Demonstrated organizational skills.
• Experience working in database environment including report generation responsibilities.
• Demonstrated ability/experience in a detail-oriented position.
• Ability and willingness to perform in fast paced, rapidly changing environment.
• Excellent communication and interpersonal skills.
• Demonstrated ability to multi-task in deadline driven environment.
• Demonstrated reliability and attendance.
• Microsoft Office and Outlook experience required. Oracle experience is preferred.

If you are interested in applying for this position, please send your CV with a covering letter to Julie Brearley at: julie.brearley@ansys.com

Closing date for applications is 30 june 2008.