Business Operations Supervisor
Based in Sheffield, South Yorkshire, United Kingdom
Company overview
ANSYS, Inc., founded in 1970, develops and globally markets engineering simulation software and technologies widely used by engineers and designers across a broad spectrum of industries. The Company focuses on the development of open and flexible solutions that enable users to analyse designs directly on the desktop, providing a common platform for fast, efficient and cost-conscious product development, from design concept to final-stage testing and validation. The Company and its global network of channel partners provide sales, support and training for customers. Headquartered in Canonsburg, Pennsylvania, U.S.A., with more than 40 strategic sales locations throughout the world, ANSYS, Inc. and its subsidiaries employ approximately 1,400 people and distribute ANSYS products through a network of channel partners in over 40 countries. Visit www.ansys.com for more information. ANSYS acquired Fluent Inc. in May 2006 and Fluent is now a wholly-owned subsidiary of ANSYS, Inc.
Description
Fluent Europe Ltd, a wholly owned subsidiary of ANSYS Inc., is located in Sheffield. We are currently looking to recruit a Business Operations Supervisor. In this role you will:
- Oversee daily operational activity of Customer Relations Coordinators (CRCs), including, but not limited to, Special Pricing Form review, order entry assistance, legal paperwork review and signature, policy and procedure adherence, and order preparation assistance.
- Devise additional methodologies for streamlining the order entry process in the CRM systems, including the elimination of redundant tasks and further automation of manual tasks.
- Maintain and develop new mechanisms for ensuring data integrity in our CRM systems relative to CRC order entry.
- Work with the direct and indirect sales channel on reinforcing what constitutes a complete order and advising on steps to arrive at said complete order.
- Process software license orders, stock orders and verify license agreements in accordance with ANSYS policies and procedures.
- Generate timely, accurate license keys and deliver them to sales channel and customers.
- Produce timely and accurate invoicing of sales channel software license fees. Reconcile monthly invoice summaries through monitoring of past-due and pre-payment amounts to ensure timely resolution of unpaid amounts.
Minimum Requirements
- Qualification in Business Administration/Accounting.
- Prior supervisory experience in a billing, order processing, or customer service environment preferred.
- Excellent customer services skills and orientation; previous experience with servicing global customers preferred.
- Good analytical skills and demonstrated organizational skills.
- Experience working in database environment including report generation responsibilities.
- Demonstrated ability/experience in a detail-oriented position.
- Excellent communication and interpersonal skills.
- Demonstrated ability to multi-task in a deadline-driven environment.
- Microsoft Office and Outlook experience required. Onyx/Oracle experience is preferred.
If you are interested in applying for this position, please send your CV with a covering letter to Julie Brearley at: julie.brearley@ansys.com
Closing date for applications is 30 june 2008.