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Technical Support is Key to CFD Success

 

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Fluent Deutschland's technical support group, with a staff of over 20 engineers, provides highquality support in the local language, while drawing upon the expertise resident in the worldwide Fluent organization, as needed. Three industry-focused teams address a spectrum of CFD applications that range from hypersonic flows to non-Newtonian plastics. According to Dr.-Ing. Henning Rexroth, Technical Services Manager at Fluent Deutschland, "The support engineers are familiar with the problems and pitfalls of the real engineering world and how CFD can be successfully applied to solve flow problems. They are realistic in setting the expectations of what CFD can and cannot do. We build longterm personal relationships with our clients, partnering with them to make them successful with CFD. German engineers and companies are demanding of their software products but are very loyal once they are happy with a product's capability and a company's services."

Many German companies have stayed with Fluent Deutschland since the company was formed, and annual user surveys have shown a consistently high level of satisfaction. Clients know that they can call the office during German working hours and get expert support to guide them on their CFD use and its deployment within their company. Fluent Deutschland is the only CFD supplier in Germany to have an annual Users' Group Meeting in the German language. At these well-attended meetings, users meet with the Fluent Deutschland staff directly and present their activities to peers in technical sessions. A strong corporate university program ensures unrivaled support for academic users at all levels.

In addition to the support services offered by Fluent Deutschland, other departments offer specialized services as well. For example, a local development team works on key parts of the FLUENT code. A number of Fluent global market managers are located in the Darmstadt office. A local consulting services group offers timely solutions to clients' custom needs. Training courses and seminars on industry-focused or product-specific topics are also made available to new and experienced users.

Dipl.-Ing. Udo Weinmann, the General Manager of Fluent Deutschland, has been with the company since its formation in 1991, having worked at Fluent Europe prior to starting the Darmstadt office.

"We are striving to provide better software and services tailored to the particular needs of the German CFD community."

Dr.-Ing. Albrecht Gill joined Fluent Deutschland in 1994. As Technical Services Manager for several years he was responsible for support, consulting, training, and development. Since October 2002, Dr. Gill has been leading the marketing & sales activities at the company.

"We will continue to grow within existing CFD sectors and in new application areas because of our reliable software products with their ever-increasing functionality. Growth among design engineers will result from our tailored, easyto- use software products and solutions."

Dr.-Ing. Carl-Henning Rexroth is the Technical Services Manager at Fluent Deutschland. He joined the company in 1997, and previously worked as the Power, Environmental, and HVAC team leader.

"We build long-term personal relationships with our clients, partnering with them to make them successful with CFD."

Dr.-Ing. Markus Braun has been with Fluent since 1995. He is the Manager of the Development Group at Fluent Deutschland, part of Fluent's worldwide development team located in 5 countries on 3 continents. His group specializes in the discrete phase modeling tools in FLUENT in the presence of moving and deforming walls. They also carry out projects in the fields of plasma modeling, fuel cell simulation, and fiber modeling (for the glass and textile industries). In addition, the team is working on biomass reaction modeling and multiphase flows.

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